We take your privacy seriously. This policy explains what personal data Fife Flight Centre collects, why we collect it, how long we keep it, and your rights under UK data protection law.
Who we are
Fife Flight Centre is a flight training organisation based in Fife, Scotland. We are the data controller for the personal information you share with us.
What data we collect
We collect personal data in the following ways:
- Enquiry and booking forms — name, email address, phone number, and any details you choose to include
- Trial lesson bookings — contact details and any relevant notes you provide at booking
- Training enrolment — name, address, date of birth, medical declaration status, and payment information
- Email marketing — email address and engagement data if you opt in to our mailing list
- Website analytics — anonymised browsing data via Google Analytics (see Cookies Policy)
Why we use your data
| Purpose | Legal basis |
|---|---|
| Responding to enquiries | Legitimate interests |
| Booking and delivering trial lessons | Contract performance |
| Managing your training programme | Contract performance |
| Sending training-related updates | Contract performance |
| Sending marketing emails | Consent |
| Improving our website | Legitimate interests |
| Legal and safety obligations | Legal obligation |
Email marketing
If you opt in to receive emails from us, we use ActiveCampaign to manage our mailing list and send communications. You can unsubscribe at any time using the link in any email, or by contacting us directly.
We never sell or share your email address with third parties for their marketing purposes.
How long we keep your data
- Enquiries that didn't progress — 12 months from last contact
- Student training records — 7 years after training completion (regulatory requirement)
- Financial records — 6 years (HMRC requirement)
- Marketing list — until you unsubscribe or we have been inactive for 3 years
Who we share data with
We use a small number of trusted third-party services to run our business. These act as data processors on our behalf and are bound by data processing agreements:
- ActiveCampaign — email marketing and CRM
- Calendly — consultation booking
- Google Analytics — anonymised website analytics
- Webflow — website hosting
We do not sell your personal data. We only share data with third parties where legally required or with your explicit consent.
Your rights
Under UK GDPR, you have the right to:
- Access — request a copy of the data we hold about you
- Rectification — ask us to correct inaccurate data
- Erasure — ask us to delete your data (where no legal obligation to retain it exists)
- Restriction — ask us to limit how we use your data
- Portability — receive your data in a portable format
- Object — object to processing based on legitimate interests
- Withdraw consent — at any time, for processing based on consent
To exercise any of these rights, contact us at info@fifeflightcentre.com. We will respond within 30 days. If you are unhappy with our response, you can complain to the ICO.
Changes to this policy
We may update this policy from time to time. When we do, we will update the date at the top of this page. For significant changes, we will notify active students directly.